TABLE CONTENTS
Declaration
Approval
Dedication
Acknowledgements iv
Table Contents v
List of Tables ix
List of Acronyms X
Abstract
CHAPTER ONE ~ ~1
INTRODUCTION ~ ~1
1.1 Background To The Study 1
1.1.1 Historical Background 1
1.1.2 Theoretical Perspective 4
1.1.3 Conceptual Background 5
1.1.4 Contextual Perspectives 8
1.2 Problem Statement 8
1.3 Purpose of the Study 9
1.4 Objectives of the Study 10
1.5 Research Questions 10
1.6 Scope of the Study 10
1.6.1 Geographical Scope 10
1.6.2 Theoretical Scope 11
1.6.3 Content Scope 12
1.6.4 Time Scope 12
1.7 Significance of the Study 13
1.8 Definition Of Key Operational Terms 13
1.9 Conceptual Framework 14
V
CHAPTER TWO .17
LITERATURE REVIEW 17
2.0 Introduction 17
2.1 Theoretical Review 17
2.2 Supplier Relationship 18
2.2.1 Meetproduct Specification 18
2.2.2 Ultimate Client Satisfaction 19
2.2.3 Improving Trust and Communication 21
2.2.4 Executed Full and Comprehensive Supplier Agreement 22
2.2.5 Create Valuable Option 23
2.2.6 Improvemutual Understanding 24
2.2.7 Share Information About Interest 25
2.3 Organisational Performance 26
2.3.1 Financial Performance 26
2.3.1.2 Return On Assets 28
2. .3.1.3 Return On Investment 30
2.4 Related Studies 32
CHAPTER TI{1~~F~E 36
METHODOLOGY 36
3.0 Introduction 36
3.1 Research Design 36
3.2 Study Population
3.3 Sample Size of the Study 37
3.4 Sampling Techniques 38
3.4.1 Simple Random Sampling 38
3.4.2 Purposive Sampling Technique 38
3.5 Data Collection Methods 38
3.5.1 Questionnaires 38
3.5.2 Interview 39
3.6 Data Analysis
vi
3.6.1 Recording
3.6.2 Editing .39
3.6.3 Tabulation
3.6.4 Coding
3.7 Validity and reliability of the Instruments 40
3.7.1 Content Validity 40
3.7.2 Reliability of the Instrument 40
3.8 Limitation of the Study 40
~FOIJI~. 41
DATA PRESENTATION, INTERPRETATION AND ANALYSIS 41
4.0 Introduction 41
4.1 Demographic Characteristic of the Respondents 41
4.2 Poor Supplier Relationship 41
4.3 Strategies For Improving Organisational Performance 45
4.4 Suppliers Relationship And Organisational Performance 46
~FI~~’E 48
DISCUSSION OF TIlE FINDINGS, RECOMMENDATIONS, CONCLUSION AND AREAS
FOR FURTHER RESEARCH 48
5.0 Introduction 48
5.1 Discussion Of Findings 48
5.1.1 Demographic Characteristic of the Respondents 48
5.1.2 Poor Supplier Relationship 48
5.1.3 Strategies For Improving Organisational Performance 50
5.1.4 Suppliers Relationship and Organisational Performance 52
5.2 Recommendation 52
5.2.1 Poor Supplier Relationship 52
5.2.2 Strategies For Improving Organisational Performance 55
5.2.3 Suppliers Relationship and Organisational Performance 59
5.3 Conclusion 62
5.3.1 Poor Supplier Relationship 63
ABSTRACT This study was based on “Supplier Relationship and Organisational Performance; A Case of Mukwano Group of Companies, Kampala Central Division, Uganda” The purpose of this study was to identify the influence of Supplier Relationship and Organisational Performance; A Case study of Mukwano Group of Companies, Kampala Central Division, Uganda. The study was guided by three objectives including; (i) To identify the influence of poor Supplier Relationship to organisational performance; (ii) To establish the strategies for improving Organisational Performance of Mukwano Group of Companies, Kampala Central Division, Uganda (iii) Identify whether there is a relationship among supplier relationship and organisational performance; a case study of Mukwano group of companies, Kampala central division, Uganda. This study was based on Organizational theory of Max Webber (1978) consists of approaches to organizational analysis. This study used a descriptive survey research design where people’s views and opinions were sought and described accordingly to establish how organizational factors affect performance of employees. The study population was the total of 50 employees. The sample size of 30 employees was selected and involved in the study at Mukwano Company. They were being picked from various departments like human resources office, accounting, records office, public relations, and community and procurement office among others. Simple random sampling was used in the study to select respondents from the various departments. Purposive design was also done in the selection of the sample to managerIal level aimed at collecting data. Data collection methods included; Questionnaires and Interview. Data was categorized and summarized into frequency and percentage tables facilitate by respondents and interfering meaningful conclusion were edited and compiled together. It was recommended that Mukwano Create channels for consistent communication; Dish out blame evenly. Pointing fingers during a dispute is instinctual, but it’s important to distribute blame on all sides. Know they aren’t the only client. Procurement officers know what it’s like to deal with multiple customers and suppliers on a daily basis, so this same mentality should be applied to the supplier relationship. Suppliers aren’t just working with your company, so give them the benefit of the doubt if your needs aren’t instantaneously met at all times. Procurement departments should assert priority to suppliers without over communicating demands. This type of mutual understanding will create natural rapport and motivate suppliers to spend more time working with your company. Create transparency through technology. Trust is critical for a constructive buyer-supplier relationship, and the best way to build trust is to establish transparency. Businesses estimate they spend on average per week around 55 hours doing manual, paper-based processes and checks; 39 hours chasing invoice exceptions, discrepancies and errors and 23 hours responding to supplier inquiries, avoid managing the supplier relationships only when unpleasant situations with suppliers occur, and try to figure out how to improve the performance of unreliable suppliers. This approach consumes quite a lot time and resources, which could have been better spent on more important business processes.
SUPPLIER RELATIONSHIP AND ORGANISATIONAL PERFORMANCE; A CASE OF MUKWANO GROUP OF COMPANIES, KAMPALA CENTRAL DIVISION, UGANDA
